To us, superior customer service is more than a catch phrase. It drives our entire business.
Serving our customers isn’t just something we do. It’s who we are. With deep experience rooted in customer service as a managed print provider, we step in as true partners. Our unique model is built on your productivity and workflow efficiency, not equipment or software sales.
Smart systems that alert you before problems occur
Our service doesn’t start when you find a problem. Instead, our systems monitor your PDS solutions so we can fix issues and alert you even before a potential problem occurs. From low toner to opportunities for workflow process improvements, we are here to make your facility run smoother and your job easier.
Nationwide service–every hour, every day of the year
With a national team of PDS-trained service technicians across the country, you can be sure your service needs will be addressed quickly and consistently. In fact, we promise to provide service on-site with one of our very own service technicians in under 2 hours. If your concerns can be addressed over the phone, we guarantee a call back within one hour. And we’re set up to serve you 24 hours a day, 7 days a week, 365 days a year.
More than a software provider, we develop custom solutions
If you have a technology workflow issue that seems unsolvable, we stand ready. Our developers are up for the task and customized problem solving is what we do best. In fact, challenges like this helped us create eDemand and eSurgical Chart…what will be next?