4-hour on-site response (2006 results were nearly half this rate!)
24/7 help desk
1-hour return call for assessment
Imagine erasing the capital costs of service, maintenance, and supplies from your printer and eSolutions budget. Precision does just that for you. Our fees are based ONLY on pages printed. The savings in time, resources, and dollars is significant when Precision assumes responsibility for your consistent operation.
Precision trains and employs the largest fleet of service professionals in the managed print arena. Our coast to coast team is unified by strict service protocols. Wherever your location, you can expect the same high quality service.
In assuming total responsibility for your printer fleet, we take on the role of inventory management. For you, this frees up time spent monitoring and ordering supplies. And there is no longer a need to tie up capital in inventory and storage space. In fact at the onset of our managed print engagement, we buy back your existing supply of toner.
All maintenance is included in our pay-per-page contract – no more pre-paid maintenance fees! With our average 2.25:1 rate of preventive versus corrective calls, it's clear that our focus is to minimize inconvenient breakdowns. By scheduling preventive calls based on each printer's usage rate, we catch potential problems before they occur.
Precision's eSolutions include all the same premier services and more. For ease of implementation, our programs are compatible with all Hospital Information Systems. We provide a server, software, and implementation expertise – at no cost. Once our program is up and running, we make sure it stays that way.
Free Up IT Resources
As your strategic partner, we have a vested interest in your continued productivity and efficiency. We assume all risk for your printer operations freeing your IT staff from troublesome interruptions. When there is a breakdown, the call comes to us instead of your Help Desk so you can expect a 30-40% reduction in Help Desk calls. In 4 hours or less, a PDS-employed technician will be on-site to get your printer up and running. Our eSolutions Help Desk is available 24/7 and we guarantee a call-back within one hour. If a downtime situation occurs, we provide full coverage from our operations center as we work toward quick resolution.